Refund policy
Desert Moon Audio plugins are digital products. Once a license has been issued and activated it can't be returned the way a physical item can, so this policy is built around letting you be certain before you buy.
1. Try before you buy
Every plugin we sell has a free 14-day trial. The trial is the full plugin with no feature restrictions, so you can load it in your own sessions, on your own system, and decide whether it earns a place in your workflow. We strongly recommend trialling a plugin before purchasing — it's the surest way to know it works with your DAW and your machine.
2. Refunds within 14 days, before activation
If you buy a plugin and haven't activated your license, you can request a refund within 14 days of purchase. We'll cancel the license and refund you in full.
3. Once a license is activated
Activating a license unlocks the software permanently on your machine, and there's no way for us to take that back. Activated licenses are non-refundable. This is why the trial exists — please use it.
4. If something isn't working
If a plugin won't install, won't authorize, or misbehaves on a system that meets our stated requirements, that's our problem to fix, not a reason for you to be stuck. Contact us before requesting a refund and we'll work through it with you. Most issues are a plugin rescan or a reinstall away, and our help centre covers the common ones.
If we genuinely can't get a plugin working on a supported system, we'll refund you — activated or not, inside 14 days or outside it. That commitment doesn't extend to systems below our minimum requirements, unsupported DAWs, or incompatibilities we've documented publicly before you bought.
5. Duplicate and accidental purchases
Bought the same plugin twice, or bought a plugin you already own inside a bundle? Tell us and we'll refund the duplicate. There's no time limit and no argument — you shouldn't pay twice for the same thing.
6. Bundles
Bundles are refundable under the same terms as individual plugins: within 14 days, provided no license in the bundle has been activated. Activating any one plugin from a bundle activates that bundle for the purposes of this policy.
If you already own a plugin and later buy a bundle containing it, contact us — we'll sort out the difference rather than charge you for it twice.
7. Sale purchases
Plugins bought during a sale or promotion are refundable on the same terms as anything else. A discount doesn't change your rights here.
8. How to request a refund
Email info@desertmoonaudio.com with your order number and which plugin it concerns. A sentence on what went wrong helps, but isn't required for an unactivated refund inside the window.
We aim to reply within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
9. Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies where you live.
If you're in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital content. That right ends once the download or activation begins with your express consent and your acknowledgement that you lose the right to withdraw — which is what you agree to at checkout. Your rights in respect of faulty or misdescribed software are unaffected.
10. Chargebacks
If you have a problem, contact us first — we'd far rather fix it or refund you directly. Raising a chargeback without contacting us locks the license and suspends account access while the dispute is open, which helps nobody.
Questions about this policy: info@desertmoonaudio.com